Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges to the UK mainland are free for orders valued above £30. Otherwise delivery charges of £3.50 apply. Delivery charges to UK addresses outside the UK mainland may apply. Delivery charges to Europe usually cost £20. The rest of the world delivery costs usually vary between £20-£30. Please note Distiller deliveries to the UK are not free, they have a £5 supplement on the as they are a heavy item and courier costs are high on this item.

Which payment methods are accepted in the Online Shop?

We accept most credit and debit cards.We also accept Bank Transfers and Paypal.

How long will delivery take?

Deliveries vary, SOTA instruments usually arrive next day for UK orders. Water distillers to the UK take 1-3 days. Other items to the UK usually are delivered within 3 days however, please be patient as deliveries are not always guaranteed to meet their approximated time lines. Deliveries to Europe usually take between 3 and 8 days. Please allow 14 days.Rest of the World usually arrive within 14 days and can arrive within as quickly as 4 days.

How secure is shopping in the Online Shop? Is my data protected?

We take personal data very seriously. We adhere to to the GDRP guidelines and your data is kept very safe. We do not store any of your banking or financial details, the banking interface you access when paying is where your data is input and kept by the financial institutions. We do not have these details. Paypal is also separate from our company.

What exactly happens after ordering?

At the point of ordering your order will come through to us, we will package it and dispatch it the same day, or by the next working day. We will then communicate dispatch along with tracking details.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order, it is usually in with your order otherwise it is sent via email.